Sympl Benefits, LLC and Sympl Benefits Insurance Agency

Effective Date: January 1, 2026

Sympl Benefits, LLC and Sympl Benefits Insurance Agency ("Sympl Benefits," "we," "our," or "us") respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our websites, employee benefits consulting services, insurance services, healthcare navigation services, customer support interactions, and related business operations.

By accessing our website or utilizing our services, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Sympl Benefits provides employee benefits consulting, insurance agency services, healthcare navigation support, enrollment assistance, claims advocacy, customer service, and related benefits administration services to employers, employees, members, dependents, and other authorized individuals.

Our services may be provided directly to individuals or through employer-sponsored benefit programs.

2. Information We Collect

We may collect information from a variety of sources, including employers, employees, members, insurance carriers, benefit administrators, healthcare providers, authorized representatives, website visitors, and service providers.

Information collected may include:

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Personal Information
- Name
- Address
- Email address
- Telephone number
- Mobile phone number
- Date of birth
- Employee identification information
- Dependent information
- Insurance policy information
- Benefit enrollment information

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Benefits and Insurance Information
- Coverage elections
- Plan participation information
- Insurance carrier information
- Claims-related information
- Benefits eligibility information
- Healthcare provider information

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Website and Technical Information
- IP address
- Browser information
- Device information
- Operating system information
- Website usage data
- Cookies and similar technologies

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Communications Information
- Emails
- Phone calls
- SMS text messages
- Website inquiries
- Customer support interactions
- Recorded communications where permitted by law

3. How We Collect Information

Information may be collected through:

- Employer-sponsored enrollment systems
- HRIS systems
- Benefits administration platforms
- Open enrollment platforms
- Insurance applications
- Paper enrollment forms
- Customer service interactions
- Healthcare navigation requests
- Website forms
- Telephone conversations
- SMS communications
- Insurance carriers and service providers
- Authorized employer representatives
- Direct communications from members

 

Because we serve numerous employer groups, the specific systems and enrollment platforms used may vary by client.

4. How We Use Information

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Mobile information will not be shared, sold, or conveyed to third parties for marketing/promotional purposes.

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We may use information to:

- Provide employee benefits consulting services
- Provide insurance agency services
- Assist with benefit enrollment
- Support healthcare navigation services
- Coordinate with healthcare providers
- Assist with claims and eligibility inquiries
- Communicate regarding benefits and coverage
- Respond to customer service requests
- Improve our services
- Maintain system security
- Comply with legal obligations
- Prevent fraud and abuse
- Conduct internal business operations

5. SMS Communications

Sympl Benefits may communicate with individuals by SMS text message regarding:

- Benefit enrollment assistance
- Healthcare navigation services
- Provider recommendations
- Claims assistance
- Customer service matters
- Benefits education
- Coverage-related questions
- Other service-related communications

Message frequency varies.

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By providing your phone number, you agree to receive SMS communications from Sympl Benefits regarding your enrollment and benefits support. Message & data rates may apply. Reply STOP to opt out.

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• Sample #1:"Hi, this is Sympl Benefits responding to your provider inquiry. Based on your plan network, we recommend Dr. Smith at 123 Main St. Reply STOP to opt out."

• Sample #2:"Hello from Sympl Benefits! Your health plan covers 80% of this procedure after your deductible is met. Let us know if you have more questions. Reply STOP to unsubscribe."

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Message and data rates may apply.

Recipients may opt out at any time by replying STOP.

Recipients may request assistance by replying HELP.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

6. Information Sharing and Disclosure

We may disclose information when necessary to provide services, administer benefits, or comply with legal requirements.

Information may be shared with:

- Employers and plan sponsors
- Insurance carriers
- Third-party administrators
- Benefits administration vendors
- Healthcare providers
- Service providers acting on our behalf
- Regulatory agencies
- Law enforcement when required by law
- Professional advisors

We require service providers to protect information consistent with applicable laws and contractual obligations.

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Mobile Information

Mobile information will not be shared, sold, rented, or conveyed to third parties for marketing or promotional purposes.

SMS consent is not shared with third parties or affiliates for marketing purposes.

7. HIPAA and Protected Health Information

Certain information handled by Sympl Benefits may be subject to the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare privacy laws.

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Where applicable, Sympl Benefits maintains administrative, technical, and physical safeguards designed to protect protected health information (PHI) and other sensitive information.

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When acting on behalf of employer-sponsored health plans or covered entities, additional privacy protections may apply.

8. Cookies and Website Analytics

Our websites may utilize cookies, analytics tools, and similar technologies to:

- Improve website functionality
- Measure website performance
- Enhance user experience
- Maintain security

Users may control cookie preferences through browser settings.

Disabling cookies may affect website functionality.

9. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or destruction.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain information for as long as necessary to:

- Provide services
- Fulfill contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes
- Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

11. Your Privacy Rights

Depending upon applicable laws, individuals may have rights regarding their personal information, including:

- Access to personal information
- Correction of inaccurate information
- Deletion of certain information
- Restriction of processing
- Data portability where applicable
- Withdrawal of consent where permitted

Requests may be submitted using the contact information provided below.

12. Children's Privacy

Our services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children except where information is provided by a parent, guardian, employer-sponsored benefit plan participant, or other authorized representative for legitimate benefits administration purposes.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites.

Users should review the privacy policies of those websites separately.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will become effective upon posting to our website.

The Effective Date at the top of this policy will indicate when the most recent changes were made.

15. Contact Us

Questions regarding this Privacy Policy may be directed to:

Sympl Benefits, LLC
Sympl Benefits Insurance Agency

460 Ada Drive, Suite 222
Ada, MI 49301

Phone: 844-447-9675
Email: help@symplbenefits.com
Website: https://www.symplbenefits.com

 

For privacy-related inquiries, please contact us through the contact information provided on our website.